Past Conferences

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2016 Conference

"Working together to build better service."

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2015 Conference - Working and Learning Together

"Sharing experience to build better customer service."

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2014 Conference - Collaboration: Building Bridges to Better Customer Service

"Building better customer service."

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2013 Conference - Scalable Service

"Serve many people or a few, are adaptable and adoptable by small communities or large cities, individual departments or entire municipal government organizations."

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2012 Conference - Connected Service - Connected Government

"You told us and we listened! The 2012 Conference has been tailored to meet MSDO members’ needs thanks to the feedback provided at last year’s Conference held in Ajax, Ontario, a 2011 success story!"

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Our Sponsors


Champion Sponsor

Microsoft: Proud Sponsor of the 2017 National Conference Salesforce: Proud sponsor of the 2017 National Conference Verint: Proud sponsor of the 2017 National Conference Oracle: Proud sponsor of the 2017 National Conference

Supporter Sponsor

Municipal Service Delivery Officials atFocus: Proud sponsor of the 2017 National Conference Hamilton, Ontario: Proud Host of the 2017 National Conference Adoxio: Proud sponsor of the 2017 National Conference Deloitte Digital: Proud sponsor of the 2017 National Conference Customer Service Professionals Network: Proud sponsor of the 2017 National Conference Impact Mobile Inc.: Proud sponsor of the 2017 National Conference