Optional Learning Events

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ICCS-Deloitte Behavioural Insights Workshop

Institute for Citizen-Centred Service

The Institute for Citizen-Centred Service (ICCS) is pleased to be partnering with Deloitte for the purpose of hosting a one-day workshop on Behavioural Insights.

The ICCS-Deloitte Behavioural Insights Workshop is designed to provide participants with an understanding of how people behave and make decisions, and how this information can be used to help improve public services.

This workshop will be facilitated by Jane Howe, Senior Manager in Deloitte’s Strategy and Innovation department, and Sasha Tregebov, Senior Advisor at the Behavioural Insights Team (BIT) North America.

Workshop Detail
Thursday, September 28, 2017
Homewood Suites by Hilton
40 Bay St. South Hamilton, ON
8:30 am to 4:30 pm

Cost to register for this Optional Learning Event is $550.00 plus applicable tax

ICCS Deloitte Behvioural Insights Workshop MSDO 2017 Invitation Letter
ICCS Deloitte Behvioural Insights Workshop MSDO 2017 Invitation Letter

MSDO Conference Workshop Offering Behavioural Insights Brochure
MSDO Conference Workshop Offering Behavioural Insights Brochure


The Future of Citizen Services

Offered by Microsoft Canada

Microsoft Corporate Logo

Spend a morning with visionaries and technical experts at the Microsoft Technology Center for an interactive hands on look on what’s to come in municipal citizen service.

Workshop Detail
Thursday, September 28, 2017
Microsoft Canada Head Office, Mississauga
9:00 am to 12:30 pm

Limited to 20 Seats

Microsoft offering the Future Citizen Service
Microsoft offering the Future Citizen Service


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